Meet the CSM / Support team
The team of Customer Success Managers make sure customers enjoy dedicated attention, all along their lifecycle. Each CSM exclusively takes charge of a customer account, guiding this customer through his first steps as a new user with training courses, and then through daily use of the solution.
Our organisation
Customer Success Managers make sure that the tool is well understood, well implemented and well used to ensure customer satisfaction!
“Customer Care” is their job.
Team member testimonials
Jean-baptiste
CSM West Region
As soon as I joined the CSM team, I was shown enough trust to choose my own way of organising my work. And it’s just what I like as I’m the thorough type and love challenging myself. Making me responsible in this way really helps me deliver.
Marine
Head of International CSM team
Our job requires us to never stop adjusting to the market. We’re always trying to make our product better so that our customers always enjoy the latest innovations. We never rest on our laurels, and that’s what keeps driving us.
Mathieu
Applicant support team
Applicants need to be reassured and supported during the recruitment process and we’re here to help them. I love my role as both a coach and a technical advisor!
Jean-baptiste
CSM West Region
As soon as I joined the CSM team, I was shown enough trust to choose my own way of organising my work. And it’s just what I like as I’m the thorough type and love challenging myself. Making me responsible in this way really helps me deliver.
Marine
Head of International CSM team
Our job requires us to never stop adjusting to the market. We’re always trying to make our product better so that our customers always enjoy the latest innovations. We never rest on our laurels, and that’s what keeps driving us.
Mathieu
Applicant support team
Applicants need to be reassured and supported during the recruitment process and we’re here to help them. I love my role as both a coach and a technical advisor!
